MedConsult

From the day you register (“registration date”), you may avail of consultation services will be activated after three (3) calendar days. Your health voucher is valid for 12 months or up until used.

Example: Registration date is Day 0. If you register on August 1, the activation date will be on August 5, and you can already avail of consultation services. It will then be valid from August 5, 2018, to August 4, 2019.

For face-to-face medical consultations:
Set an appointment with the doctor via phone call prior to the day of your visit to make sure that he will be holding his clinic on the day you desire to have your consultation and to ensure that you will be accommodated. You have to present a Letter of Authorization (LOA), personalized membership health voucher, and one (1) valid ID to the doctor on the day of availment.
Note that the consultation must be availed within the LOA validity period, which is within three (3) calendar days starting from the day of issuance and must be provided by the doctor indicated in the LOA.

Telemedicine/remote consultation through iCare Telemed7

You can access the iCare Telemed7 chatbot on Viber in three easy ways:

Option 1: Search for it on Viber:

Option 2: Scan the QR Code:

Option 3: Click the Link

You may also access it directly using this link: https://tinyurl.com/iCareT7chatbot

This will open the iCare Telemed7 chatbot in your Viber app.

Here are the steps to avail of dental services: 

Step 1: Search list of dentists here, select a dentist of your choice and set an appointment before going to the clinic premises. 

Please inform the dentist that you are under Reliant formerly Filipino Doctors. You may call the following numbers for assistance:. 

                         ● Landline : (02)79463418/93457595/79686449 
                         ● Mobile nos.: GLOBE 09171489890/ SMART 09399223580/ SUN 09257286830 

For further queries, you may also send an email to fildoc01@yahoo.com or msc@insularhealthcare.com.ph. Please be reminded that the status of accreditation of dentists may change from time to time due to terms and conditions in the Agreement. 

Yes, as long as you know the personal data of the individual to be enrolled. We have ER Care prepaid health vouchers that can be given as gifts to your loved ones. The data required for registration are as follows: 
    a. Full name 
    b. Birth date 
    c. Home address 
    d. Email address 
    e. Mobile number

Fertility and pregnancy-related cases, aesthetic-related cases, ENT procedures, ophthalmology procedures and endoscopic procedures, and those related to all forms of behavioural disorders, developmental or psychiatric disorder, whether acquired or congenital, will not be covered. 

An illness or condition is considered pre-existing if, prior to effective date of coverage:

1. (a) Any professional advice or treatment was given for such illness or condition;
2. (b) Such illness or condition was in any way already known to the Member; or
3. (c) The pathogenesis of such illness or condition had already started (of which the Member may not be aware of).

For more information, see “General Exclusions”.